Privacy Policy

1. Introduction

Hourglass Digital Design & Media LLC ("Hourglass," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, services, software products, and related applications.

2. Information We Collect

Depending on the services you use, we may collect information you provide directly to us, such as your name, email address, business information, account information, inquiries, and other information you choose to provide.

We may also collect technical information associated with your use of our services, such as device, browser, log, and usage information where applicable.

3. Connected Third-Party Services

Certain Hourglass-operated products may allow users to connect accounts from third-party platforms. When you choose to connect a third-party account, we may receive information made available through that platform's authorized APIs and according to the permissions you approve.

We use information obtained from connected services only to provide, operate, maintain, secure, and improve the functionality requested by the user.

Your use of a third-party platform remains subject to that platform's own terms and privacy practices.

4. Authentication and Authorization

Some integrations may use authorization technologies such as OAuth. When you authorize a connected service, Hourglass does not require you to provide us with your password for that third-party service.

Authorization credentials and tokens used by our services are handled only as necessary to maintain authorized connections and provide requested functionality.

5. How We Use Information

We may use information to:

• Provide and operate our services.
• Authenticate users and connected accounts.
• Provide requested integrations and functionality.
• Maintain and improve our products and services.
• Respond to inquiries and provide support.
• Protect our systems and prevent misuse.
• Comply with applicable legal obligations.

6. How We Share Information

We do not sell personal information. We may disclose information to service providers that help us operate our services, when necessary to provide functionality requested by a user, when required by law, or when necessary to protect the rights, security, and integrity of Hourglass, our users, or others.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide our services, maintain legitimate business records, satisfy legal obligations, resolve disputes, and enforce agreements.

Users may contact us to request deletion of personal information where applicable and subject to legal, security, and legitimate business record-retention requirements.

9. Third-Party Platforms

Our services may interact with or link to services operated by third parties. Hourglass is not responsible for the independent privacy practices of those third parties. We encourage users to review the privacy policies of services they choose to connect.

10. Changes to This Policy

We may update this Privacy Policy as our services evolve or as required by applicable law. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Hourglass Digital Design & Media LLC through the contact information provided on our website.